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I bought this machine less than 2 weeks ago & have had to call Brother's technical support a couple of times because of problems.
My main problem is that the app for the printer does not work with Samsung tablets, there is some sort of software problem & it just doesn't work. There has been a fault report about this but that will take time to fix. I have had to buy a new tablet (an Asus Nexus) to be able to use the printer. It did work with my mobile phone too, a Google Pixel 2 but I wanted a bigger screen to design on.
The 2nd problem that I have found was with the frames on the designs I have made, the bottom of the frame does not print out. This might not seem like a big deal, but, when you are a crafter you want everything to look good & it didn't look good at all having a half printed design. A fault report has been made about this too, but, again, it will take time to fix.
That being said, I'm determined to make it work for me, I honestly think that it will bring a new level to my crafting efforts so I am reluctant to send it back because there is nothing else on the market like this.
I think that the replacement labels are a bit pricey, but, not having to buy ink is a big bonus.
I bought this machine after seeing an advert in a craft magazine & thought that it would be perfect for me, but, I do not think that crafters have tested it & it is a little bit glitchy. It almost feels like it has been released a little bit early & not tested enough. I was offered a return & refund option, but, like I said I really want it to work for me.
I'm glad that I have bought this little printer, the size is perfect & I love the idea of it. Hopefully the glitchy problems will be fixed with ongoing updates, I just wanted to write an honest review about the problems that I have found. Speaking to Brother technical support has been very helpful & they have tried their very best to assist me with my problems & offered a returns process that would get my money back for me if I returned the product to the seller, but, I really do want this to work for me so I am sticking with it.