Returns Policy

Goods are not sold on a trial basis.
All returns must be authorised by our customer service department and a Returns number obtained.
You must contact us via Email, Fax (01344 354950) or in writing to:

Printernet Ltd
Unit 6 Milbanke Court
Milbanke Way
RG12 1RP

Please note that a phone call is not sufficient on it's own.

Goods returned without a Returns number will be rejected.
We will not accept the return of opened hardware, software packages or open consumables such as toner cartridges, ink cartridges and paper.
Unwanted Goods
We will only accept the return of non-faulty goods within 14 days of purchase, the goods must be in an original, unused and resalable condition, with the manufacturers packaging and boxes un damaged or defaced. If any goods are returned not in the above condition we will return the goods to yourselves and the cost of re-delivery charged to yourselves. You are responsible for the Return Carriage and Insurance. It is your responsibility to ensure the safe return of the goods to ourselves, once the goods have been received and their condition checked we will refund the cost of the goods using the card details from the original transaction minus our original carriage costs and any restocking fee.

You can examine the goods as you would in a shop but to obtain a full refund you must not start using them or install them. The goods must be returned in ‘as new’ condition and in their original packaging.

We reserve the right to reduce the refund if the item is returned Damaged, or in such a condition it reduces it's resale value.

If your item develops a fault, then please get in touch within 30 days of purchase, however, in most cases, a quick call to the manufacturer will be enough to get you up and running with either a repair, replacement or fixing the issue over the phone.

Business Customers

If you are a business user, all returns are at our discretion and we reserve the right to charge a 20% Restocking fee but the product must be unopened and in the condition you received it. Any other condition, all returns will be refused.